Shipping and Return/Refund Policy

Shipping & Return Policy - QualityKorner 406

At QualityKorner 406, we are committed to your satisfaction. Please review our shipping and return policy carefully.

Shipping

  • Processing Time: Orders are typically processed within 1 business days (Monday-Friday, excluding holidays) after payment confirmation.
  • Shipping Methods: We utilize reputable shipping carriers to deliver your order safely and efficiently. Shipping methods and estimated delivery times will be presented at checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of your order. These costs will be displayed clearly before you complete your purchase.
  • Tracking Information: Once your order has shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the progress of your delivery.

Damaged Goods During Shipping

We take great care in packaging your items, but occasionally, damage can occur during transit.

  • Immediate Notification Required: If your order arrives damaged, you must notify QualityKorner 406 within 24 hours of delivery.
  • Reporting Damage: To report damaged goods, please contact us immediately at qualitykorner406@gmail.com. 
  • Required Documentation: Please include your order number and clear photographs of the damaged item(s) and the packaging (including the shipping label). This documentation is crucial for us to file a claim with the shipping carrier and facilitate a resolution for you.

Returns

We offer a 30-day return policy on all goods sold. We want you to be completely satisfied with your purchase.

  • 30-Day Return Window: You have 30 calendar days from the date of delivery to initiate a return.
  • Full Refund: All eligible returns will receive a full refund of the product purchase price. Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
  • Condition of Returned Items: To be eligible for a full refund, returned items must be in unused, unworn, unwashed, and original condition, with all tags and packaging intact. Items showing signs of use or damage not reported upon receipt may be subject to a partial refund or denial of refund.
  • Buyer Responsible for Return Shipping: The buyer is responsible for all shipping costs associated with returning the item(s) to QualityKorner 406, unless the return is a result of our error. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

How to Initiate a Return:

  1. Contact Us: To initiate a return, please contact our customer service team at qualitykorner406@gmail.com within the 30-day return window. Please provide your order number and the reason for your return.
  2. Return Authorization: We will provide you with instructions and, if necessary, a Return Merchandise Authorization (RMA) number. Do not send items back without prior authorization.
  3. Package Your Return: Securely package the item(s) you are returning, including all original packaging, accessories, and any documentation.
  4. Ship to Our Return Address: Send your return to: QualityKorner 406 - Returns
    5311 13th Street South
    Great Falls, MT 59405

Refund Processing:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Number] business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.

Drop-Shipped Items

Some items on our website may be drop-shipped directly from our suppliers or manufacturers. This means the item is shipped directly from their warehouse to your doorstep.

  • Returns for Drop-Shipped Items: The same 30-day return policy and full refund guarantee apply to drop-shipped items.
  • Return Process for Drop-Shipped Items:
    • Do NOT send drop-shipped items directly back to the supplier.
    • To return a drop-shipped item, you must still follow our standard return process: contact QualityKorner 406 customer service to initiate the return.
    • We will provide you with instructions, and the item will be returned to our designated return address at 5311 13th Street South, Great Falls, MT 59405, or we may provide you with a specific return label from our supplier if applicable. We will guide you through the correct procedure for each specific drop-shipped product return.
  • Damaged Drop-Shipped Items: If a drop-shipped item arrives damaged, please follow the "Damaged Goods During Shipping" policy outlined above, notifying us within 24 hours with photos.

Non-Returnable Items

Certain types of items may be exempt from being returned, such as:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items (if opened or used for hygiene reasons)
  • Items explicitly marked as final sale or non-returnable on their product page.

If you have any questions about our shipping or return policy, please don't hesitate to contact us.

Contact Us:

Email: qualitykorner406@gmail.com
Response Hours: Monday-Friday, 9 AM - 5 PM MST